Privacy Policy
1. General Provisions
This Privacy Policy outlines how our website, Rading Quest — Team and Family Escape Challenges in Canada, collects, uses, protects, and discloses personal information of users in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as relevant international standards such as the General Data Protection Regulation (GDPR). By using our site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. The purpose of this document is to provide transparency and establish a clear understanding between users and the website administration regarding the handling of personal data.
2. Information We Collect
We may collect personal information that you voluntarily provide when using our site, such as when booking escape challenges, subscribing to newsletters, or contacting us through forms. Information collected may include, but is not limited to, names, email addresses, telephone numbers, age, and booking details. In addition, we automatically collect certain technical data such as IP addresses, browser type, operating system, referral URLs, and information on how users interact with the website. This combination of voluntary and automatic data collection helps us improve our services, ensure security, and customize the user experience.
3. How We Use Information
The information collected is used for the following purposes: processing and managing bookings, ensuring proper operation of the site, responding to user inquiries, providing relevant updates, and enhancing the overall experience. Personal data may also be used to comply with legal obligations under Canadian law, to improve security protocols, and to prevent fraudulent activity. Non-identifiable aggregated data may be used for analytical purposes and service improvement. We do not use personal data for unauthorized purposes, and any use of information is strictly limited to the scope described in this policy.
4. Data Protection and Retention
We implement reasonable physical, technical, and administrative safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption technologies, restricted access, and routine monitoring of data handling procedures. Data will be retained for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it will be securely deleted or anonymized. Users are assured that our data retention practices comply with Canadian legal requirements and international privacy standards.
5. Data Disclosure to Third Parties
Personal data is not sold, rented, or disclosed to third parties without user consent, except where required by law or necessary to fulfill contractual obligations. Third-party service providers may be engaged to assist in operations such as booking management, analytics, or communication. In such cases, third parties are bound by confidentiality obligations and required to comply with Canadian privacy legislation and GDPR standards. If user data must be shared across borders, appropriate safeguards, such as contractual clauses, are applied to ensure protection in line with international requirements.
6. Use of Cookies
Our site uses cookies to improve functionality, track performance, and personalize user experiences. Cookies may collect technical information such as browsing patterns, session data, and preferences. Users are informed of the use of cookies when accessing the site, and consent is sought where legally required. While cookies help improve website efficiency, users may disable them through browser settings. However, disabling cookies may limit access to certain features of the site.
7. User Rights
Users have the right to request access to their personal information, request corrections or updates, and withdraw consent at any time. Under Canadian privacy law and GDPR, users also have the right to request deletion of data where appropriate, object to certain processing activities, and request data portability. All requests will be addressed within reasonable timeframes, in compliance with legal requirements. Users can exercise their rights by contacting the administration through available communication channels.
8. Policy Changes
This Privacy Policy may be updated periodically to reflect changes in practices, legal requirements, or services offered. Any modifications will be posted on this page with updated effective dates. Users are encouraged to review this policy regularly to remain informed about how their information is managed. Continued use of the site after changes have been implemented constitutes acceptance of the revised terms.
9. User Consent
By accessing and using our site, users acknowledge and consent to the collection, use, and disclosure of their personal data as described in this Privacy Policy. Users who do not agree with the terms are advised to discontinue use of the site. Consent may be withdrawn at any time, subject to legal or contractual restrictions.
🏢 Rading Quest
📍 120 Adelaide St W, Toronto, ON M5H 1T1, Canada
📞 +1 416-437-3600